Ask the support team for help

Tap your name at the top right and choose “Support”. Your cases with the Leymax team are there, under “Open” and “Closed”, with a search box. “New case” opens the window: choose the type and priority, write the subject and describe what happened and on which screen. The case belongs to the clinic you have selected at the top. Do not write Social Security numbers, bank accounts or patient data. When you open it you get an email with its number. Each time the team replies you get another email and a notice in the bell; if you have the case open, the reply appears by itself. Tapping the notice opens the case, and the notice goes away when you tap it or open the case. You read and answer the reply inside the case, with “Reply to the support team”. If you reply to a closed case, it reopens. The account owner and partners see every case of the account; the rest of the team sees the ones they opened. Asking for help always works, even if the trial ended or a payment is pending.

Related instructions

• Who operates Payroll and how to contact us →
• The Payroll address →
• Reload and update the installed app →