Help Center / LEYMAX RECORDS

Ask Leymax for help

Support lives inside the app. You open a case, the Leymax team receives it with the context of your account, and the answers arrive in the same thread.

Where to find it

Your name (top right) → Support → "+ New case"; or the "?" → "Open support case"

  1. Click your name at the top right → "Support". Or, in this help, "Open support case".
  2. "+ New case": subject, what happened, the type (Question, Report an error, Request, Suggestion, Urgent incident), the priority and, if it is about one clinic, which one. "Create case".
  3. The case appears in "Your cases" with its state (Open, In progress, Waiting for you, Resolved…). Open it to read the answers and "Reply to the support team". A closed case does not accept replies.
  4. When the team replies you get an email and a notice in the bell: "The support team replied to your case". Tapping it opens the case; the notice goes away when you tap it or open the case.
Tip

Front desk users see only the cases they opened; administrators see every case of the account.

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