Where to find it
Your name (top right) → Support → "+ New case"; or the "?" → "Open support case"
- Click your name at the top right → "Support". Or, in this help, "Open support case".
- "+ New case": subject, what happened, the type (Question, Report an error, Request, Suggestion, Urgent incident), the priority and, if it is about one clinic, which one. "Create case".
- The case appears in "Your cases" with its state (Open, In progress, Waiting for you, Resolved…). Open it to read the answers and "Reply to the support team". A closed case does not accept replies.
- When the team replies you get an email and a notice in the bell: "The support team replied to your case". Tapping it opens the case; the notice goes away when you tap it or open the case.
Tip
Front desk users see only the cases they opened; administrators see every case of the account.
