What holds a visit’s pay and what does not

Payroll holds a visit only when it cannot tell how much to pay or to whom: the clock-in or clock-out is missing, it is marked missed, it came in twice, it does not say which caregiver did it, it is assigned to “Temp” in your visit system (not to a person), it overlaps another visit by the same caregiver, or it overlaps another caregiver’s visit to the same patient. Visits with no time, missed, duplicated, assigned to “Temp” or overlapping another visit do not enter the pay and there is nothing to decide here: fix them in your visit system and they come in on their own with the next update. If one of two overlapping visits is already invoiced in your system, that one comes in and only the other is held. A visit you delete in your system stops counting as soon as the next report covering its dates arrives: it is not paid, it overlaps nobody and, if it had already been paid, you will see it as a paid-visit difference. Everything else is paid. Whatever your main system holds for insurance-billing reasons — authorization, caregiver documents, plan of care, clinical documentation, timesheet, time outside tolerance — does not hold pay: the caregiver worked the hours. Payroll brings it and shows it to you as information: in the Payroll Center, the “Billing information” card says how many visits from this period have a billing note in your main system, with the date it was collected and, when you tap it, you see them by type of problem, most to least serious. It is a copy: it may have changed since, and the current information is in your main system. If days of the cycle are still missing it says “Incomplete”, and with no data it says “No data”. We do not do billing or prebilling. If an already-paid visit later changes in your system (for example, its hours are cut), you will see it as a paid-visit difference and you decide.

Related instructions

• While reports are being calculated →
• If processing is interrupted →
• Which visits appear in the pay cycle →